When I was studying for my PMP exam preparation, I studied the conflict resolution techniques. But, while studying a few PMP exam references books and in the PMBOK guide, I observed a discrepancy.
All reference books suggested that confronting is the best conflict resolution technique, and a project manager should use it in all cases.
But, the PMBOK Guide (fourth edition) favors the collaborative technique.
I researched the PMBOK Guide (fourth edition) again and again, but I couldn’t find the PMBOK Guide supporting their statement, although it appeared to encourage the collaborative technique to resolve conflicts.
This was a serious conflict between the PMBOK Guide and other PMP exam reference books. I was amazed that nobody was discussing this discrepancy.