In project management, the work environment is dynamic and stressful, unlike a functional environment where it is very stable. Conflict is a common occurrence in this field.
Whenever two or more stakeholders have different opinions or interests, conflict can occur. According to the American Management Association, managers spend 24% of their time managing conflicts.
Conflicts happen due to many reasons, such as schedule priorities, scarce resources, technical reasons, and personal issues.
Don’t panic, it’s usually not as bad as you think. If appropriately managed, conflict resolution can build trust and sometimes bring new ideas and opportunities. Proper conflict resolution can make the difference between a positive and negative outcome, and an incorrect resolution can negatively affect a project.